Pravin
Kumar

IT Enthusiast / Red Team

pravink8122@gmail.com
+1 365-883-3237

About me

Hi, I’m Pravin Kumar, an IT professional and cybersecurity enthusiast currently pursuing a Bachelor of Cybersecurity at Durham College. With over three years of experience in Tier 1 and Tier 2 technical support, I’ve built a strong foundation in troubleshooting complex issues across Windows, Mac, and Linux systems. My expertise spans cloud and virtualization technologies, networking and security concepts, and automation using PowerShell and Linux terminal.

I’m passionate about leveraging technology to solve problems, enhance security, and drive innovation. My career journey has taken me from providing first-line support at TechnoSprint to excelling as a Helpdesk Support Specialist at Trimble, where I refined my skills in Active Directory management, cloud platforms, and ensuring security compliance.

Beyond my professional life, I enjoy staying active with hiking, biking, and hitting the gym. I’m also an avid learner, keeping up with the latest tech trends to continuously grow my knowledge. As I advance in the field of cybersecurity, I’m excited to contribute to creating secure IT environments and driving impactful solutions. Let’s connect and explore how we can work together to make a difference in the tech world!

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Educational
background

PostGraduate Degree in CyberSecurity

Durham College
Fall 2024 to Spring 2025

PostGraduate Degree in Virtualization & Cloud Computing

Conestoga College
Fall 2023 to Spring 2024

B.TECH in Information Technology

Agni College of Technology
Fall 2016 to Spring 2020

Work Experience

Help Desk Support Specialist

Trimble Inc. - Full-time

Jul 2021 - Aug 2023

In my role as a Helpdesk Support Specialist at Trimble, I provided Tier-2 IT support, both onsite and remotely, resolving escalated technical issues for Windows, Mac, and Linux users. My key responsibilities included:

1. Leading system imaging, software installations, and deployment projects, while troubleshooting any post-deployment issues for Windows and Apple devices.
2. Diagnosing and resolving hardware issues on laptops and desktops, performing component upgrades such as RAM and storage when necessary.
3. Onboarding new employees and delivering training on best practices and security protocols for company devices.
4. Utilizing tools like the Linux terminal, Command Prompt, Wireshark, SolarWinds, Jira Service Desk, TeamViewer, Windows Event Monitor, and Mac Console to troubleshoot and resolve technical problems.
5. Automating tasks using PowerShell scripts, including Active Directory management and retrieving data from the inventory management system.
6. Managing endpoint security using CrowdStrike for threat detection and resolution, and ensuring data protection through CrashPlan backups and recovery, maintaining business continuity and compliance.
7. Assisting with audits by maintaining accurate IT asset documentation and ensuring proper hardware disposal and redeployment processes.
8. Managing mobile devices and corporate mobile plans, providing support and configuration for smartphones and tablets.

During my time at Trimble, I enhanced my technical skills and built strong interpersonal relationships, consistently delivering exceptional support while ensuring compliance with security protocols.

Associate Systems Engineer

Technosprint Info Solutions - Full-time

Jun 2020 - Mar 2021

In my role as an Associate Systems Engineer at Technosprint, I provided first-line support to customers, addressing technical issues and ensuring timely resolution. My key responsibilities included:

1. Actively managing customer support tickets by identifying issues, troubleshooting problems, and engaging with internal and external stakeholders to resolve escalated cases.
2. Installing, configuring, and troubleshooting systems, ensuring that applications and hardware operated effectively for end-users.
3. Providing phone and email support to both resellers and customers, maintaining a strong customer service orientation throughout all interactions.
4. Documenting all customer interactions and product issues using designated tracking tools, ensuring compliance with company ISO policies and procedures.
5. Conducting remote system audits and health checks to proactively identify and address potential issues within customer systems.
6. Collaborating closely with diverse teams, including internal sales, technical, and innovation groups, to facilitate effective problem resolution and enhance service delivery.
7. Supporting cloud-based platforms such as Google Workspace and Office 365, assisting users with application troubleshooting and user management in Active Directory.
8. Tracking and documenting hours worked, ensuring that all activities were accurately recorded and reported.

During my time at Technosprint, I honed my customer service skills and developed a collaborative approach to solving technical issues, laying a strong foundation for my future endeavors in IT.